11 December 11:00 to 12:30 Plenary Plenary Hall, Level 1   Session Lead: GKP Secretariat Caroline Cheong   Session keywords: Emerging markets, innovations, values, diversity, culture

EMP: Emerging Markets Plenary Emerging Markets: Is there a Fortune at the Bottom of the Pyramid?   This interactive session will convene high-level IT visionaries from emerging countries, and those venturing into emerging markets to debate on what is the next innovation in technology, the next cutting edge industry, and the next emerging market target countries.  Discussion will include open dialogue on how their own organisational engagement is changing the world for women and young people.   This session will address the following key questions: What vision do these companies have in emerging markets for the next five years? What drives this vision? Where are these companies making an impact, and where are they not? Why have they stayed away from or left certain countries? What are the differences between a global company looking for emerging markets, and an emerging markets company going global? What is the value of diversity as companies learn to work across multi-cultural contexts? How does this value fit into investment decisions on emerging markets? Panellists: Orlando Ayala, Senior Vice President, Unlimited Potential Group, Microsoft Corporation John E. Davies, Vice President, Sales and Marketing Group / General Manager, World Ahead, Intel Corporation Valerie Faudon, Vice President, Programs, Alcatel Corporate Marketing Office, Paris Bonsal Glascock, President and Chief Operating Officer, iMallsGlobal, Inc.   Moderator: James Deane, Head of Policy Development, BBC World Service Trust, UK   Other Resources: Orlando Ayala writes on 'Do Underserved Communities Need a New Approach to ICT?'  in GKP's Beyond Tunis 2.0

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11 December 14:00 to 15:30 Parallel Panel Session 2 Plenary Hall, Level 1   Session Lead: The Federation for Development Cooperation/ Pacific ICT Opportunities Stuart Mathison Session keywords: Electronic banking, micro finance, phone banking, credit cards, financial services

EM1: Emerging Markets Session Electronic Banking with the Poor: Emerging Technologies for Financial Inclusion   This session shows how innovative electronic banking with the poor (e-BWTP) - mobile phone banking, ATMs, and micro-credit cards - is key to achieving financial inclusion for the global masses of 'unbanked' people, and for enabling their participation in the digital economy.   This session will address the following key questions: Why is e-BWTP crucial for financial and economic inclusion? How are new technologies changing the landscape of microfinance and impacting its methodologies? How are mobile phones, credit cards, ATMs and other innovations being used to deliver banking services? What are the constraints to widespread rollout of e-BWTP? Panellists: Anup Nayar, President (Networking), Financial Information Network and Operations Ltd Juan Vega, Director Regional, PROMIFIN - COSUDE Edith Garcia, Branch Manager, Fondo de Desarollo Local (Local Development Fund), Nicaragua John V. Owens, Chief of Party, Microenterprise Access to Banking Services (MABS)    Moderator: Francois Binder, SDC Country Director for India (tbc)   Resources: 'Microfinance lenders are getting the message' in FT.com

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11 December 14:00 to 15:30 Parallel Session 4 Room 401-402, Level 4   Session Lead: Information for Development Program (infoDev) Joan Hubbard   Session keywords: Incubators, entrepreneurship, technology transfer, infrastructure, innovation

EM2: Emerging Markets Session Supporting ICT Innovators - Creating an Ecosystem for Innovation and Entrepreneurship: From Policy to Reality   This session will discuss the importance of the development of national innovation policies and the role of business incubation in national innovation and entrepreneurship initiatives. It will also address some of the key policy constraints to successful ICT-enabled innovation and entrepreneurship, including ICT infrastructure and skills, financing, research and development, along with the importance of promoting a strong culture of entrepreneurship and innovation.   This session will address the following key questions: Why are government policy frameworks for innovation, entrepreneurship, intellectual property and technology transfer important? What types of national public sector policies and programmes support innovation initiatives in the region? What is the role of business incubation in fostering innovation and entrepreneurship? How can Public-Private Sector partnerships play a role in promoting innovation? What successful models exist and how can they be scaled-up? Exploration of this topic will extend to an EM2 workshop later in the day.   Introducer: Valerie D'Costa, Program Manager, Information for Development (infoDev), World Bank   Panellists: Charles Wyeth, STP Executive Manager, South Africa Enterprise Development Agency (SEDA) Neeraj Sharma, Advisor, Department of Science and Technology, Government of India Inti Nunez, Innovation and Competitiveness Department, Ministry of Economy, Chile Mauricio Schneck, Innovation and Competitiveness Director, Porto Digital, Brazil    Moderator: Jyrki Pulkkinen, Senior Adviser, Department for Development Policy, Ministry of Foreign Affairs, Finland

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11 December 14:00 to 15:30 Parallel Workshop 2 Room 406-407, Level 4   Session Lead: Telecentre.org Heloise Nicholls   Session keywords: Sustainability, telecentres, ecosystems, Latin America, Asia, Africa, Europe, franchise

EM3: Emerging Markets Workshop Sustainability First: Making Telecentres Work   Telecentre sustainability has been a burning issue for over a decade. Recently, a number franchise networks have emerged with new models that promise more sustainable solutions to public access to computers. How are these models different from past telecentres? Are these new approaches really a long term solution? Will they create a vibrant information ecosystems and market at the base of the pyramid? Or will they just prop up already struggling centres for a few more years. This panel will delve into the 'sustainability question' by looking at a combination of research and case studies from the field, drawn from Asia, Latin America, Africa and Europe.   This 'talk-show' will address the following key questions: Why have telecentres struggled with sustainability in the past? What makes franchise networks and other new models different? Are these new models (or any models) creating a resilient and sustainable market ecosystem? Panellists: A.M.M. Yahya, Director, Grameen Phone, Bangladesh Harsha Liyanage, Director, Fusion - Sarvodaya Karishma Kiri, Manager, Unlimited Potential, Microsoft Corporation Reshan Dewapura, Chief Operating Officer, ICT Agency of Sri Lanka Miguel Raimilla, Vice President, One Roof Sulah Nduala, Executive Director, Ugabytes (NESST Process)   Moderator: Mark Surman, Former Director, telecentre.org   Resources:  sustainabilityfirst.org

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11 December 16:00 to 17:30 Parallel Panel Session 2 Banquet Hall, Level 3   Session Lead: Fundación ChasquiNet Christoph Roessner   Session keywords: Immigration, migration, diaspora, trends, telecentres, markets, imalls

EM4: Emerging Markets Session Connecting The Diaspora: Migration As An Opportunity   Learn how large migrant populations in search for better livelihoods and educational opportunities are using ICT to connect with family and friends in their home countries, and how this phenomenon is opening up a number of new opportunities such as e-remittances, i-malls, online matrimony sites and more.   This session will address the following key questions: What are the real needs of Diaspora communities on both sides of the 'wall'? Do Diaspora communities exhibit idenftiable trends across the globe? How can we trigger productive use of remittances in communities from where migrants leave? Do greater challenges appear in emerging markets and why? How do we link Diaspora communities through innovative projects using ICT? What are the emerging solutions from these projects? What is needed for such projects to take off? What barriers need to be removed? Panellists: Michel J. Menou, Member of the Telecenters of the Americas Partnership and Visiting Professor, School of Library Archives and Information Services, University College, London, U.K. Bev Collins, President of Telecentres of Americas Partnership (TAP) / Executive Director, Pacific Community Networks Association (PCNA) Luis Cáceres Merma, Officer responsible for the promotion of the use of ICTs in the Subcuenca of Cotahuasi, Association for Sustainable Development AEDES (Asociación Especializada para el Desarrollo Sostenible) Douglas M. Carnes, Corporate Training Advisor, iMallsGlobal, Inc.   Moderator: Christoph Roessner, Officer for Project Development, Fundación ChasquiNet

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11 December 16:00 to 17:30 Parallel Workshop 3 Room 401-402, Level 4   Session Lead: Information for Development Program (infoDev) Joan Hubbard   Session keywords: Incubators, entrepreneurship, technology transfer, infrastructure, innovation, small businesses

EM2: Emerging Markets Workshop Supporting ICT Innovators - Policies, Strategies and Tools: Growing Businesses -Supporting Mechanisms   This workshop will provide a forum for discussion on support mechanisms necessary for developing entrepreneurs, including business incubation, capacity building, etc. This session focuses on innovation - ICT-enabled innovation and entrepreneurship as drivers of economic growth. Hands-on experience from entrepreneurs and business incubator managers will be shared to address key questions as:   What is the role of business incubation in facilitating innovation and entrepreneurship? What impact is business incubation creating? How do models vary in differing environments, from high technology to social and rural? What are the key elements for successful business incubation? A particular focus on the different incubator models will provide insights on incubation for women and youth entrepreneurs. By raising a number of the key constraints to innovation and entrepreneurship, regulatory, legal and policy incentives can be identified to spur ICT-enabled innovation, the creation of a vibrant and growing business incubation community, and the development of sustainable small businesses.   Panellists: Manuel Bello, Director, LATU, Uruguay Mercedes Barcelon, Project Lead, Ayala Technology Business Incubator Network, The Philippines Marcelo Vasquez, New Business Manager, Fundacion Chile, Chile Zhang Liyang, Manager, Enterprise Development Department, Tianjin Women Business Incubator (TWBI), China Zhi Qingda, Project Expert, Enterprise Development Department, Tianjin Women Business Incubator (TWBI), China   Moderator: Julian Webb, infodev Regional Facilitator, Asia Regional Network of Business Incubators

12 December 11:00 to 12:30 Parallel Panel Session 5 Room 401-402, Level 4   Session Lead: Telecentre.org Heloise Nicholls         Session keywords: Partnership, telecentres, knowledge sharing, innovative solutions, collaborations, red.es Spain, Mission 2007 India, TechSoup, telecentre.org

EM5: Emerging Markets Session Partnerships, Networks and Telecentre 2.0   As the telecentre movement shifts its focus from access to a new generation of value-added rural services, there is a deeper emphasis on building partnerships across sectors. It is becoming commonplace to see global corporations, international funders, national governments and grassroots organisations collaborating on a daily basis.   This panel will draw on four partnership success stories that demonstrate different collaborative models - telecentre.org; red.es in Spain, Mission 2007 in India, and the TechSoup product donations programme.   This session will address the following key questions: Why are these kinds of partnerships needed? What does each of the partners get out of this sort of collaboration? What do they have to put into the partnership? Do these partnerships really produce better results? Panellists: Akhtar Badshah, Senior Director, Global Community Affairs, Microsoft Corporation Marc Botella, Director, Fundación Esplai Rebecca Masisak, Co-Chief Executive Officer, TechSoup / TechSoup Global Basheerhamad Shadrach, Senior Program Officer, International Development Research Centre   Moderator: Mark Surman, Former Director, telecentre.org   Resources: Mark Surman speaks on 'Telecentre 2.0 and partnerships in emerging economies' in an audio interview with GKP

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12 December 11:00 to 12:30 Parallel Workshop 1 Room 307, Level 3   Session Lead: Pacific Community Networks Association Bev Collins   Session keywords: Locus project, video  games, creativity, innovation, cyber games, education, entertainment

EM6: Emerging Markets Workshop Computer Games for Global Development: Fact or Fiction?   This workshop features a presentation and discussion on the unique opportunities of interactive media as embodied by video games. Panellists will examine video game technology as a platform for education, creativity, innovation, communication, and discovery, and the importance of using this technology for global development.   This workshop will address the following key questions: How are video games different from any other educational platform? Why is this medium important? In what ways can the world make use of interactive digital media? What barriers currently prevent proper exploitation of this medium for learning purposes? How can we tear down such barriers? Panellists: Bev Collins, President of Telecentres of Americas Partnership (TAP) / Executive Director, Pacific Community Networks Association (PCNA) Brad Collins, President, Corona Leonis Entertainment Barry Collins, Vice-President, Corona Leonis Entertainment Andrea Taylor, Director for Community Affairs, North America, Microsoft Corporation Michel J. Menou, Member of the Telecenters of the Americas Partnership and Visiting Professor, School of Library Archives and Information Services, University College, London, U.K.   Moderator: Klaus Stoll, President, Fundación ChasquiNet, Ecuador

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12 December 11:00 to 12:30 Parallel Panel Session 6 Room 405, Level 4   Session Lead: ORBICOM Pierre Giguere   Session keywords:  Knowledge opportunities, mobile, wireless, communications, intellectual property, ICT4D, digital review, information society

EM7: Emerging Markets Session Emerging Knowledge Opportunities (The Progress of ICT in Asia-Pacific and Other Parts of the World)   This workshop will launch two of Orbicom's research publications published jointly with IDRC: "Digital Review of Asia-Pacific", and "Emerging Knowledge Opportunities: Monitoring Infostates for Development". Panellists will explain and discuss the relationship and impact of ICT products, industries and overall Infostates on the emergence and growth of new markets, including parallel evolution of labour markets, with particular emphasis on the role of women, and across countries at different stages of development. The completely updated edition of the Digital Review of Asia Pacific reports on how ICT are being used in 30 Asia Pacific countries for development. Panellists will also address the regional dynamics and challenges in promoting the building of a people-centered, development-oriented and inclusive information society and present research outcomes in the use of ICT in risk communication, mobile and wireless communications, intellectual property, localisation, as well as an overview of ICT4D in Asia Pacific.   Panellists: Danny Butt, Partner, Suma Media Consulting, New Zealand Ramachandran Ramasamy, Senior Manager, Software Development and Central Engineering, MIMOS' Six Sigma Programme Patricia Arinto, Associate Editor of the Digital Review of Asia-Pacific Lisham Adam, Adjunct professor at the Unity University College in Ethiopia George Sciadas, Fellow-in-Residence, International Development Research Centre   Moderator: Claude-Yves Charron, Secretary General, Orbicom

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12 December 14:00 to 15:30 Parallel Panel Session 4 Room 306, Level 3   Session Lead: Development Informatics Group, University of Manchester, UK Richard Heeks   Session keywords: Social outsourcing, fair trade, IT, developing communities, corporate social responsibility, social enterprises

EM8: Emerging Markets Session Social Outsourcing and Fair Trade in IT    There is an ever-growing market for IT outsourcing.  But how can we use this for developmental purposes? This session points the way by promoting experiences of "social outsourcing" of IT.  It will draw on both local examples and global examples to identify benefits for clients that combine corporate social responsibility and cost savings, and benefits for social enterprise suppliers. These benefits not only add to improving livelihoods but carry the potential to break gender and urban biases associated with "normal" IT outsourcing. This session also introduced the concept of 'Social Outsourcing' which is a new market-driven phenomenon to deliver a "triple-win" for economy, responsibility, and development.   This session will address the following key questions: What is social outsourcing of IT? How can social outsourcing benefit corporate clients? How can social outsourcing benefit development communities? What can we all do to promote social outsourcing? Panellists: Simon Healy, CEO, OrphanIT Souphalak Souksavath, Finance Director, Digital Divide Data, Laos Saloni Malhotra, Team Leader, DesiCrew Solutions   Moderator : Richard Heeks, Coordinator, Development Informatics Group, University of Manchester, UK   |   Other Resources: Richard Heeks writes on 'Social Outsourcing and Fair Trade in IT' in GKP's Beyond Tunis 2.0 Richard Heeks speaks on 'Social Outsourcing and Fair Trade in IT' in an audio interview with GKP

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12 December 14:00 to 15:30 Parallel Panel Session 6 Room 405, Level 4   Session Lead: Karakoram Area Development Organization Ghulam Ali   Session keywords: Sustainable development, commerce, Community-Based Electronic Resource Centres (CBRC), culture, biodiversity, ethnic, global

EM9: Emerging Markets Session ICT From Village to Country and Country to Globe   This session will draw attention to the inclusion of Community-Based Electronic Resource Centres (CBRC) in village-provincial-country development plans and the use of ICT for sustainable development and boosting commerce. These resource centres and the knowledge networks and portals they house, are crucial for disseminating knowledge on particular culture, biodiversity, ethnic groups and for highlighting the indigenous knowledge of mountain people. CBRCs enable village communities to take charge of their own village development through the use of ICT.   This session will address the following key questions: How can technology-based interventions such as electronic resource centres, networks, and portals facilitate economic advancement? What is the potential and benefits of the CBRCs for improving quality of life for villagers and underserved, as well as the scalability and its policy dimension to increase the outreach and benefits? How can CBRCs leverage the phenomenon of development at different levels? What degree of importance is there on local portals and networks in developing valuable information to a broader audience? Panellists: Izhar Ali Hunzai, General Manager, Aga Khan Rural Support Programme, Gilgit, Northern Areas Sher Alam, Chairman, Karakoram Area Development Organization Shahzad Ahmed, Coordinator Education, Communication and Knowledge Management, IUCN, Islamabad Sharna Meraj, Director, Karakoram Area Development Organization   Moderator: Ghulam Amin Beg, Project Director, International Union for Conservation of Nature (IUCN), Gilgit, Northern Areas

13 December 11:00 to 12:30 Parallel Workshop 3 Room 307, Level 3   Session Lead: AGENT Consulting Amr Hamdy   Session keywords: Emerging Learning Mechanisms, Emerging Markets, youth, creativity, sustainability, leverage, case studies

EM10: Emerging Markets Workshop Emerging Learning Mechanisms For Emerging Markets   This workshop will explore the potential of innovative, online collaborative means of learning to prepare and equip youth with skills needed to work successfully in emerging markets globally. Panellists will share a number of case studies to evaluate the impact of ICT on enhancing learning experiences through the introduction of new models of learning based on collaboration among learners, educators and policy makers, via creative multi-stakeholder partnerships.   This workshop will address the following key questions: How does collaborative learning and the usage of ICT innovatively enhance provision of education services? How do new learning mechanisms promote leadership and innovation in young learners? How does the employment of new technologies link educational strategies with job market requirements? How do partnerships exalt the focus on youth, creativity and sustainability, and leverage existing initiatives? What critical success factors are involved in such partnerships? Keynote Speaker; Khaled Kabani, Minister of Education, Lebanon   Panellists: Heba Ramzy, Director Community Affairs and Citizenship Programs MEA, Microsoft Corporation Rami Zaatari, Team Leader at ICT Division, UN Economic and Social Commission for Western Asia (ESCWA) Sherif Kamel, Director, Management Center, The American University in Cairo Mai Hegazy, Director International Cooperation, AGENT Consulting Claudia Morrell, Secretariat Chair, International Taskforce on Women and ICT   Moderator: Amr Hamdy, Managing Director, AGENT Consulting

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13 December 14:00 to 15:30 Parallel Panel Session 2 Room 304-305, Level 3   Session Lead: UN Economic Commission for Africa Eskedar Nega   Session keywords: Rural Societies, Technologies and Languages in Africa, greater access to, usage of ICT, developing prototypes, explore potential technologies, rural communities, Africa, mobile commerce (m-commerce)

EM11: Emerging Markets Session Rural Societies, Technologies and Languages in Africa   One formidable obstacle to ICT diffusion is language. In 2005, only 20% of all Web sites in the world were in languages other than English, and most of these were in Japanese, German, French, Spanish, Portuguese, and Chinese. Less than ten percent of people in larger regions of Africa are English-literate while the rest, more than two billion, speak languages that are sparsely represented on the Web. As a result, the many people in these regions have little use for computers, and in turn, have little means to drive market demands for computer applications in their language. This session tackles the difficulties associated with access to ICT as a result of limitation of language. Panellists will demonstrate how African research universities are working on various techniques to promote greater access to and usage of ICT, including developing prototypes, and explore potential technologies that can be adapted for rural communities in Africa such as mobile commerce (m-commerce).   Panellists: Neneh Macdouall-Gaye, Secretary of State for Communications and Information Technology, Gambia Maurice Tadajeu, Professor, Universite de Yaounde, Cameroon Adama Samassékou, President of MAAYA - the World Network for Linguistic Diversity Pierre Ouedraogo, Responsable de programmes Société de l'Information, Institut de la Francophonie numérique (IFN), Organisation internationale de la Francophonie (OIF)   Moderator: Aida Opoku-Mensah, Director, ICT and Science & Technology Division (ISTD), United Nations Economic Commission for Africa

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13 December 14:00 to 15:30 Parallel Panel Session 5 Room 308-309, Level 3   Session  Lead: Bioline International Leslie Chan   Session keywords: Emerging Collaboration Economy, transformation, knowledge creation, collaborative openness, educational resources, open source software, open media

EM12: Emerging Markets Session Open for Business: The Emerging Collaboration Economy   This session will address the concept of "Openness" as a philosophical and technical principle that underlay much of the revolution in networked communications. From advances in ICT driving transformation of knowledge creation, sharing and consumption on a global scale, to openness in Internet architecture, to open access, to scientific knowledge, open educational resources, open source software, and open media, this session will highlight stakeholder potential in creating a truly global learning and knowledge commons. In particular, this session will also draw valuable knowledge from the South and encourage cross-fertilisation as well as amalgamation of diverging agendas, strategies, technical tools and standards to achieve "collaborative openness".   This session will address the following key questions: What are the key benefits and enablers of the various open movements and what do they have in common? How do we ensure technical and social interoperability between the various open movements? How do we capture the synergies between the various communities engaged in the openness movement? How do we ensure sustainability and uptake of the various initiatives to encourage exponential growth? Panellists: D.K. Sahu, Chief Executive Officer, Medknow Publications Pyt. Ltd., Mumbai Khaled Fourati, Program Officer, Acacia and Connectivity Africa (CA), International Development Research Centre Eve Gray, Honorary Research Associate, Center for Educational Technology, University of Cape Town Subbiah Arunachalam, Distinguished Fellow, M.S. Swaminatham Research Foundation, Chennai, India   Moderator: Leslie Chan, Associate Director, Bioline International